What We Collect and Why We Collect It
When you open an account, we collect the information you provide directly — your name, contact details and the payment method you choose, whether that is bKash, Nagad or Rocket. When you make a deposit or withdrawal, the transaction reference and wallet identifier associated with your
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payment are recorded against your account. We do not store your full mobile banking PIN or password; that authentication stays within your own wallet app. We also collect device and session data automatically — your IP address, browser type, and the pages you visit — to
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keep your account secure and detect unusual activity. This data lets us verify that a bKash or Nagad transaction matches the account holder before processing a withdrawal. We retain personal data only for as long as your account is active or as required to meet our
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legal and operational obligations. You can request a copy of your stored data or ask us to delete it by contacting our support channel. Availability of this service depends on local law and the eligible region you access from. We do not sell your personal data
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to third parties.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.